Luxury cupcake bouquet

You will be contacted to arrange a suitable time for delivery.

THE CAKES

We warrant that on delivery the Cakes shall conform to their description as set out in the Order Confirmation, be of satisfactory quality and comply with all food safety, statutory and regulatory requirements in the UK. We will not be held responsible for customer disappointment of the design or the interpretation of the cake as long as it is made in line with the customer’s pre agreed requirements set out in the order confirmation and will face no consequent liability. It is the customer's responsibility to ensure all details within the order confirmation and sketch are correct and meet their exact requirements.

The warranty does not apply to any defect in the Cakes arising from wilful damage, accident, negligence by you or any third party, if you use the cake in a way we do not recommend, your failure to follow our instructions or any alterations you carry out.

The cake is a fresh product containing no additives or preservatives and it is our right to assume consumption on the day requested. Cakes should be stored in a cool, dry place, ideally at room temperature (no more than 20C if possible), away from direct sunlight and sources of heat in the box provided. They should NOT be refrigerated.

The Ladybird Cakery and the customer expressly agree that the cakes and all goods purchased from The Ladybird Cakery remain the property of The Ladybird Cakery until paid for in full.

ALTERATIONS TO ORDERS

Your cake is very important to me. Please take the time to check your copy of the order form carefully and let me know within three days if changes are needed. It is your responsibility to advise The Ladybird Cakery of any alterations to the original order.

The Ladybird Cakery reserves the right to increase a quoted fee in the event that the Customer requests a variation to the work agreed. Whilst every effort will be made to assist Customers, please note that late changes cannot always be guaranteed.

All changes to orders must be agreed in writing.

LATE ORDERS

Orders made less than two weeks before the due date will incur a 10% surcharge. Full payment will be required at the time of booking to secure your chosen slot.

CAKE FLAVOURS

The Ladybird Cakery prides itself in offering great tasting cakes. A full list can be found on the Cakeology page. As we have a preference to use great, natural ingredients wherever possible, we do not offer cakes that contain significant amounts of food colouring in line with regulations that restrict the use of food colouring to 3g per 1kg of cake or icing. Therefore we no longer offer Red Velvet or Rainbow Cakes as part of our product range.

CAKE COMPONENT PARTS

From time to time some materials for our celebration cakes and wedding cakes may become obsolete or no longer available from our suppliers, for example, pre-manufactured items or ribbon colours. This is totally out of our control, though we will endeavour to re-design a cake to reflect as closely as possible the original design using replacement products. In all cases we will try to contact you to advise you of any such changes. However, The Ladybird Cakery, reserves the right to replace these with components of equal or better quality without consultation.

Please note that some cakes may require the use of additional items to support complex structures. Whilst these items will be food-safe, they may not always be edible. You will be advised in the delivery note of any items to take care with.

DELIVERY

All delivery times are subject to availability. If you have a specific delivery date and require delivery before a given time, please specify this when placing your order. We will do our best to accommodate your requirements. It is the Customer’s responsibility to ensure The Ladybird Cakery has been given the correct delivery information, and that someone is available to receive your cake. For wedding cakes and other celebration cakes that are left in the care of a venue, a signature will be required.

Delivery mileage is charged at 50p per mile round trip for the round trip.  Travel time is charged at £10 per hour for all deliveries in excess of 5 miles.

COVID-19 CONTACTALESS DELIVERY

Due to the social distancing restrictions following the COVID-19 outbreak, delivery will be contactless and an agreement will be made via email with the ordering client. Delivery will be made to the doorstep, the door knocked and then we will retreat to a safe distance to ensure the recipient collects the cake safely. Cakes will be delivered in a box that is then wrapped in a plastic covering. It is then up to the recipient to take the appropriate measures to safely unpackage the contents. We will take appropriate measure including the use of hand sanitiser and PPE where appropriate.

Please note the covering will not be weatherproof and so appropriate measures will be taken based on the weather conditions.

If the recipient is not in, the order will be returned to The Ladybird Cakery who will contact you to arrange an alternative delivery time for which an additional charge will be payable by the customer. The Ladybird Cakery accepts no responsibility for any loss or consequential loss incurred by the Customer as a result, e.g. a wedding without a wedding cake.

HOT WEATHER POLICY

Whilst every care is taken with the creation of your cake, it is not always possible to protect against unforeseen weather conditions. If hot weather is forecast, it may be necessary to adapt recipes to make them more heat-stable. For example, using chocolate ganache instead of buttercream under a fondant covered cake, or using royal icing sugar in buttercream to make it more heat stable. Should such changes be necessary, The Ladybird Cakery reserves the right to not have to notify the customer prior to the change being made unless a previous allergy or intolerance has been declared at the time of booking.

At the time of delivery, The Ladybird Cakery will make recommendations for storage but it is the customer's own responsibility to store the cake appropriately. Fondant cakes should be kept in a cool place out of sunlight. If placed in a refrigerator, the fondant will 'sweat' when brought back to room temperature, giving a wet look and texture to the fondant. Whilst this will not affect the quality of the cake, it is done so at the customer's own risks. Buttercream- or ganache-only cakes can be refrigerated but if on a fondant covered board, please be aware that the fondant will 'sweat' when returned to room temperature.

Please also be aware that any decorations placed in the refrigerator may degrade due to the extreme temperature change. The Ladybird Cakery cannot be held responsible for any such deterioration but will advise on the best course of action for the storage of the cake and decorations on delivery.

FOOD INTOLERANCES AND 'FREE FROM'

The Ladybird Cakery respects that there are certain intolerances in certain people.

Taking this in to consideration, we can offer nut free, dairy free, lactose free and gluten free cakes and cupcakes in particular flavours.

Please be aware that whilst your chosen cake may not be made with nuts or a nut product, egg, dairy wheat or gluten, it will be prepared in a kitchen where nut products, eggs, diary, wheat and gluten are heavily used. Whilst every effort is made to separate raw materials The Ladybird Cakery must state that raw materials used in your cake may not be free from nuts, eggs dairy, wheat or gluten.

Therefore, The Ladybird Cakery cannot guarantee that they will be suitable for people with ALLERGIES. These cakes will be suitable for those with INTOLERANCES. Please note that Ladybird Cakery gluten free cakes are not suitable for Coeliacs.

So please, if you have a request for a special dietary requirement, keep The Ladybird Cakery in mind for your next occasion.in

INSURANCE

The Ladybird Cakery holds Public Liability insurance and is fully registered with South Gloucestershire council.

General Terms

All designs and intellectual property rights remain the property of The Ladybird Cakery.

We reserve the right to use images of your cake for any form of advertising including web based promotions, brochures, galleries and competitions. It is advisable that you make a copy of all documentation received from The Ladybird Cakery for your own benefit.

This Agreement together with Order Confirmation documents provided constitute the entire agreement and understanding between the parties relating to the order. Except as may be expressly stated in this Agreement, it supersedes and cancels all prior agreements, statements, representations, understandings, negotiations and discussions, whether oral or written, between the parties.

Each of the parties acknowledges and agrees that in entering into this Agreement it does not rely on any statement, representation, warranty or understanding made prior to this Agreement save to the extent that such statement, representation, warranty or understanding is incorporated into this Agreement.

Each of the parties acknowledges and agrees that in entering into this Agreement it has not relied on (or has been induced to enter into this Agreement by) any statement, representation, warranty or understanding made prior to this Agreement. Nothing in this paragraph excludes any liability for fraudulent misrepresentation.

In the event that any one or more such provisions of this Agreement should be deemed to be invalid or unenforceable, such invalidity or unenforceability shall not affect the validity and enforceability of the remaining valid and enforceable provisions thereof which shall be construed as if such invalid or unenforceable provisions had not been inserted.

The parties agree to submit to the non-exclusive jurisdiction of the English courts.

Any headings utilised in this Agreement have been inserted for the convenience of reference only and should in no way restrict or otherwise affect the construction of the terms and conditions hereof.